How TON escrow, delivery, dispute opening, evidence review, release, and refund work on VibeMarket.
Scope: these rules apply where users select TON escrow. For direct payments VibeMarket does not control the transfer and cannot compel a refund.
Smart-contract role: funds are sent directly to a TON smart contract. VibeMarket does not hold seed phrases, private keys, or wallet passwords. Deal state depends on user actions, VibeMarket records, deal parameters, contract state, and confirmed blockchain events.
Agreed terms: before funding, the parties agree the work, price, asset, deadline, acceptance criteria, milestones, delivery format, fee, and action periods. Exact parameters appear in the deal interface.
Delivery: the contractor delivers through the available function or an agreed method. The client accepts, requests substantiated corrections, or opens a dispute within the deal period.
Automated consequences: failure to act within the displayed period may trigger consequences shown before confirmation and supported by the contract logic.
Opening a dispute: a dispute may be opened for material failure, unreasonable refusal, non-delivery, non-participation, inability to agree release or refund, or differing platform and contract records.
Evidence: order, bid, price, criteria, milestones, changes, messages, links, files, delivery history, system events, audit log, contract data, and confirmed transactions may be considered. Agreed criteria are the primary reference.
Review: VibeMarket Administration gives both parties an opportunity to respond and may request more material. Inactivity does not prevent review after a reasonable opportunity to respond.
Possible outcomes: release to the contractor, refund to the client, preserving the current state, or a split only where supported by the contract or a separately confirmed agreement. Unsupported actions are refused.
Admin multisig: where a disputed outcome uses multisig, the configured quorum and TON confirmation are required. A single administrator must not execute it alone where the architecture uses multisig.
Fees: a platform fee displayed before confirmation may be deducted from a successful payout. TON network fees are separate and may remain non-refundable.
Technical limitations: execution may be delayed or impossible because of TON, wallet, RPC, insufficient network fee, contract incompatibility, incorrect address, or an unsigned transaction. A confirmed blockchain transaction cannot be reversed.
Nature: dispute review is an internal technical platform procedure, not a court, arbitration tribunal, legal expert determination, or guarantee of full compensation. Users retain the right to contact a competent body.
Contact: submit dispute materials through the deal interface or to support@vibemarket.pro with the order identifier.